All Frequently Asked Questions

care & maintenance

• How should I care for my cashmere?

Choosing a Kilt (or outfit)

• How do I choose the right kilt outfit?
• Should I buy a Casual Kilt or Traditional 8 yard?
• In what materials can a Kilt be made?
• How else can I wear a kilt, more informally?
• Can women wear kilts too?
• Why do your kilts cost so much less than other kiltmakers?
• Why don't you sell cheaper kilts?
• So what is in fact worn beneath the kilt?
• How do Irish kilt outfits differ from Scottish?
• Do you pleat your kilts to the sett or the stripe?
• How does your Package Builder work?
• Why are some fabrics said to have a 'kilting selvedge'?
• Are hand-sewn or machine-sewn kilts better?

Choosing your Tartan

• Which kilt outfit is best for a wedding?
• How do I choose the right tartan?
• How do I find my family or clan tartan?
• If I can't identify a family tartan, can I wear a kilt?
• What is the best material and weight for tartan?
• Why are some tartans 'recommended' in your tartan finder?
• Why do colour shades of tartans vary?
• Why do you charge for sample tartan swatches?
• Why do you suggest different names?
• How do I find a tartan with the colour shades I'm looking for?

FREE illustrated Buying a Kilt e-book

• I'd like a free illustrated e-book about buying kilts and things!

Highland Dress Accessories

• Do I need to wear a sporran with the kilt?
• What are the different kinds of sporrans?
• Do I really need all the accessories to wear a kilt?
• What is the Sgian Dubh (or Skean Dhu, etc.)?
• How do I choose a Belt and Buckle?
• How and why do I wear the special ghillie brogue shoes?
• How and why do I wear the special kilt hose socks?
• How and why do I wear flashes with kilt hose?
• How and why do I wear a kilt pin?
• Do I need a cap or bonnet?

Playing the Bagpipes

• I'm trying to play my new chanter (or pipes) but only get one note.
• Is there a trick to making the pipes or chanter play?
• How should a real beginner start learning the pipes?
• How do your more expensive bagpipes differ from budget versions?
• Which are the best of the different bagpipe makers you supply?
• What are the differences between the McCallum bagpipe sets?
• What is the difference between Blackwood or PolyPenco pipes?
• Is a synthetic or natural hide pipebag better?

Purely Cashmere

• Corporate & Own Label
• Why shouldn't I buy cheaper cashmere from discount stores?

Site - Customer Service

• What are your customer service hours?
• What service guarantees do you offer?
• Can I trust you to keep your Promises?
• Can I visit your premises?
• Do you publish a catalog you can send me?
• Do you offer Gift Certificates?
• What is your Returns Policy?
• What are your Guidelines for customer product reviews?
• Is your Summer Sale 2006 a genuine sale?
• I'd like to give feedback on your products or service.

Site - Dispatch and Delivery

• How quickly will my order be dispatched?
• I'm in a hurry - can I have express dispatch?
• Where do you deliver to, and what does it cost?
• What does 'free shipping' mean?
• Will my package have Tracking?
• I want several items - can you split multiple orders?
• How will I know if my order is delayed?
• I have a vital deadline - can you meet it?
• Can you get me my order by Christmas?

Site - Finding things

• How can I find if you have a product I'm looking for?
• How can I more easily explore your 1000s of products?
• How can I find products made in my own tartan?

Site - Placing an order

• How do I buy items from this site?
• How do I choose product options?
• Where do I specify the quantity of an item I want?
• Explain the choice of "In Stock" and "To Order" items?
• How do I put an item into my Shopping Basket?
• How can I continue to shop for more products?
• What are your delivery charges?
• How do I "Check Out" once items are in my Basket?
• What is my "Card Security Code"?
• What is my card "Issue Number"?

Site - Prices and Currencies

• How can I see the price in my own currency?
• Why did the currency seem to change at the checkout?
• Are there any other taxes or duties I will have to pay?
• Is the price shown on a packing slip?
• I'm exporting my purchase - can I reclaim the VAT tax?

Site - Scotweb Points

• What are Scotweb Points?
• How do I earn Scotweb Points?
• How do I see my Points balance?
• How do I spend Scotweb points?
• So what's the catch?

Site - Security and Privacy

• How can I be sure shopping with you is really secure?
• If I give you personal information, how will you use it?
• Can I read your full Privacy Policy?
• Security
• Terms and Conditions
• Privacy Policy
• Do you keep my credit card number on file?

Site - Sizes and Measurements

• How do I take measurements for this garment?
• How can I convert your metric (or imperial) measurements?
• How do I search your tartans and fabrics to find the one I want?